Ordering Information

How much is shipping?

We ship your order via the following methods at the following charges:

Continental United States - UPS & USPS Standard Ground

Order Total After All Discounts** Shipping Cost
Under $19.95 $8.00
From $19.96 - $68.99 $8.50
$69 or more Free Shipping

**On most products. Oversized products may incur a non-refundable oversize surcharge which will be clearly stated on applicable item pages. Although we ship to PO Boxes, it may slightly delay the processing of your order.

Continental United States - 2nd Day Air and Next Day Air Saver
Shipping rates for orders shipped by UPS Next-Day Air Saver or UPS 2nd Day Air are based on the dollar value of the order as well as the size and weight of the products being shipped. Please use the shipping calculator when checking out to get an exact shipping quote. In addition, oversized products may incur a non-refundable oversize surcharge which will be clearly stated on applicable item pages.

Canada - Alaska and Hawaii (USPS)
Orders for Canada, as well as Alaska and Hawaii are shipped by US Postal Service. Rates are based on the dollar value of the order as well as the size and weight of the products being shipped. Please use the shipping calculator when checking out to get an exact shipping quote.

IMPORTANT: Please verify your shipping address prior to finalizing your order. Any additional costs incurred by AutoBarn.com due to inaccurate address information provided by the customer, including any shipping and handling costs incurred due to undeliverable orders, will be charged to the credit card account of the customer.

United States Armed Forces - APO/FPO
Orders for US Military addresses are shipped by the US Postal Service. Rates are based on the dollar value of the order as well as the size and weight of the products being shipped. Please use the shipping calculator when checking out to get an exact shipping quote.

International Orders
International orders are shipped by the US Postal Service. Rates are based on the dollar value of the order as well as the size and weight of the products being shipped. Please use the shipping calculator when checking out to get an exact shipping quote.

How long will it take to get my products?

This varies based on your location (we are located in New York), product availability and shipping method. If all the products on your order are in stock then it will usually ship within 1-2 business days. Saturday and Sunday do not count as transit days. Ground delivery can take anywhere from 1-5 business days after we ship the item depending on your location. Some items may be "drop-shipped" directly from the manufacturer. Please refer to "What does drop ship mean?" for shipping times.

How long will it take to get 2nd Day Air orders?

If all the products on your order are in stock then it will usually ship within 1-2 business days after the order is received. 2nd Day Air delivery will be received on the second business day after it is shipped. (Example: An item that is ordered on Wednesday and in stock, most likely WILL NOT be received by Friday. If it is shipped Thursday, it should be received by Monday.) Some items do not qualify for 2nd Day Air; if your order contains one of these items, you will be notified, refunded the additional fee and your order will be shipped with our standard ground shipping.

How will I know when my order has shipped?

You will receive an e-mail confirmation that your order has shipped on the day it ships out. You will also be given a tracking number. You can also check the status of your order by clicking HERE. Please make sure you have provided us your complete and accurate shipping address. Costs that we incur due to attempting to ship to an incorrect or incomplete address will be charged to the customer's original form of payment. In addition, customer will be responsible for any shipping and return shipping charges associated with a refused order.

International Orders

International customers are welcome! Please note that we may require additional identity verification. If further validation is needed you will be contacted by our verification team. To expedite the processing of your order, please be available at the phone number or email address that you provided so that we are able to contact you if necessary. Please note that if our verification team is unable to contact you, this could cause delays in the processing of your order.

In addition to Canada, we now ship to more than sixty countries. Please check the Country drop-down list on our checkout pages to determine if we ship to your country. If your country is not listed, please check back at a later date to see if we have added your country . A minimum purchase of $100 (before shipping) is required. Orders for these countries that are less than $100 US will be cancelled. Occasionally, actual shipping charges exceed the quoted shipping charge. In these cases, the revised shipping quote will be emailed to the customer after the order is placed but before it is shipped.

When shipping your order outside the US and US territories, you may be subject to import taxes which are levied when your package reaches your country. Additional charges that may apply for customs clearance must be paid by the customer. We have no control over these tariffs, and therefore cannot predict what they may be. Please contact your local customs office for further inquiries. Moreover, when ordering from AutoBarn.com, you are considered the importer of record and consequently, you must comply with all laws and regulations of the country in which you are receiving the goods.

What countries do you accept orders from?

In addition to Canada, we can now accept credit card orders from more than sixty countries and the list is growing. The current list of countries we ship to can be found in the dropdown list of countries when checking out. If your country is not listed, please check back at a later date to see if your country has been added.

Is there a minimum required purchase for an international order?

Yes. We require a purchase of a minimum of $100 before shipping costs. Orders for less than $100 may be cancelled. 

How do I Pay for International Orders?

You can pay for international orders with Paypal or your Visa, MasterCard, American Express, or Discover credit card. Please note that we may require additional identity verification. If further validation is needed you will be contacted by our verification team. To expedite the processing of your order, please be available at the phone number or email address that you provided so that we are able to contact you if need be. Please note that if our verification team is unable to contact you, this could cause delays in the processing of your order.

How Much Is International Shipping?

Shipping charges for International orders are determined by the value of the order and the weight and dimensions of the packages being shipped. The minimum shipping charges for International orders (Except Canada) is $75.

For your convenience, there is a shipping calculator below the shopping cart to view your shipping costs before checking out.

Please Note: Occasionally actual shipping charges may exceed the quoted charges. If so, a revised shipping charge will be emailed to you after the order is placed but before it is shipped. Due to excessive weight or size, some products cannot be shipped outside the US.

What is your customs policy?

When shipping your order outside the US and US territories, you may be subject to import taxes which are levied when your package reaches your country. Additional charges that may apply for customs clearance must be paid by the customer. We have no control over these tariffs, and therefore cannot predict what they may be. Please contact your local customs office for further inquiries. Moreover, when ordering from AutoBarn.com, you are considered the importer of record and consequently, you must comply with all laws and regulations of the country in which you are receiving the goods.

Your privacy is important to us. We would like our international customers to be aware that over-the-border shipments are subject to opening and inspection by customs authorities. In addition, we may be required to supply certain order, shipment and product information to international carriers. This information will be communicated to customs authorities in order to facilitate customs clearance and to comply with local laws.

Customs authorities require us to state the value of your order on all customs forms.

What shipping methods do you offer?

AutoBarn.com currently offers Standard Ground, UPS 2nd Day Air Saver and UPS Next Day Saver shipping. We do not offer UPS Saturday delivery at this time. Orders shipped by Standard Ground may be shipped by UPS or the USPS depending on weight and destination address.  

How can I place an order with AutoBarn.com?

Currently orders can be placed online or by calling customer service during normal business hours at 888-484-9560.

What payment methods do you offer?

We accept Discover, Master Card, American Express and Visa as well as PayPal payments or you can mail in a check or money order. We do not offer COD delivery. If you would like to send a check or money order please see below for further instructions

How can I pay by check or money order?

Please send Checks & Money Orders to: AutoBarn.com Attn: Internet Orders 450 Jericho Turnpike, Suite 207, Mineola, NY 11501

When sending checks & money orders, please be sure to include the check or money order (including shipping) made payable to AutoBarn.com, a list of the products you wish to order and your shipping address, contact information and telephone number. Orders will be shipped out upon receipt of Money Orders. Orders placed by Check will be shipped when Check is cleared. Please allow 5-10 business days for Check clearing. An additional $10 is required for Canadian Money Orders.


I just placed my order. Will it ship today?

Not necessarily. If all the products on your order are in stock then it will usually ship within 1-2 business days. Saturday and Sunday do not count as transit days. Ground delivery can take anywhere from 1-5 business days after we ship the item depending on your location. Some items may be "drop-shipped" directly from the manufacturer. Most drop-shipments are sent via Ground UPS or FedEX and generally arrive within 7-10 business days.

What is your return policy?

AutoBarn.com gives you 30 days from the receipt of your package to return new or defective items purchased from AutoBarn.com. This policy does not apply to custom products listed here. Please contact customer service for an RGA # before returning any merchandise.

How do I make a return to AutoBarn.com?

Call our Customer Service Department at 1-888-484-9560 or 516-484-6497 (Within NY State) for a return authorization number (RGA#). You can also request an RGA# online. Please specify your order number, the product being returned, and the reason for the return. Please note: ANY ORDER SHIPPED BACK WITHOUT AN RGA# WILL CAUSE SIGNIFICANT DELAYS IN PROCESSING YOUR RETURN AND WILL INCUR A 20% RESTOCKING FEE.

Where do I send my return?

When sending your return, please indicate the reason for your return and be sure to include a copy of your packing slip or receipt. Send all returns to: AutoBarn.com Returns Dept. 321 Sunrise Highway, Lynbrook, NY 11563 RGA#__________________

You can also make product returns at any of our New York Area locations. You must present a copy of your packing slip or invoice at the store.

Are there any restrictions or restocking charges on returns?

Returned products that are not in salable condition will be charged a 20% restocking/handling fee. Credit will be issued for the product only. Shipping charges that you incurred will not be refunded unless the return is due to our error and only if a replacement item is ordered. There are no returns on custom products. Custom products include, but are not limited to Custom Car Covers, Custom Seat Covers, Custom Floor Mats, Vizualogic Video Systems, Custom Dash covers, B&I Trim Products (Dash Trim kits, B&I Stainless Steel Rocker Panels, B&I Stainless Steel Fender Trim, etc..) as well as any custom painted, monogrammed, or personalized products. Some manufacturers do stock custom items that are more popular, however these are still custom items and cannot be returned. Exchanges will be limited only to manufacturer defects or errors made on the part of AutoBarn.com.

What if my order was damaged? Or the order was incorrectly shipped?

We do our best to package your items as well as possible and to be as thorough as we can. Unfortunately there are sometimes problems with items getting damaged in transit or human errors in shipping. All we ask is that you contact us to let us know. Contacting us here is the fastest and easiest way to do so. We will do our best to make sure your problem is solved promptly. We want to make sure your order is right.

What is a Ticket / Ticket ID ?

A ticket (also known as a trouble ticket) is an email, usually contained within a tracking system which contains information about support interventions made by customer support staff on behalf of the customer who has reported an issue with there order. Tickets are commonly created in a help desk or call center environment. Typically the ticket will have a unique reference number (Ticket ID e.g. ABC-654321), which is used to allow the customer or support staff to quickly locate, add to or communicate the status of the customers issue or request.

Do you ship to PO Boxes?

Yes and No. Packages weighing under five pounds can be shipped to PO Boxes when you choose Standard Shipping. Packages that weigh more than five pounds will not be shipped to PO Boxes and will require us to contact you for a physical street address. This will cause a delay in the processing of your order. If you do not know the approximate weight of the items you are ordering, we suggest you provide a physical street address so there is no delay in processing your order. In addition, some Manufacturers that drop ship for us do not ship to PO Boxes in which case the product has to be shipped to our distribution center and then reshipped to your PO Box adding several days to the process.

Products With Restocking Fees

These items are subject to a 20% restocking fee if they are returned without defect or the reason for the return is not the fault of Auto Barn. In the case of defect or our error, no restocking fee is charged. Please order carefully. The vast majority of our customers are extremely happy with their items and never need to return them.

Bully Dog Performance Products
Edge Power Performance Products
LeBra Car Bras
PowerStop Brake Kits
Superchips Performance Products
All Custom Dash Mats
Weathertech Floor Mats, Liners, Bug Deflectors and Side Window Vents
Covercraft Front End Masks
LeBra Front End Masks
FanMats Logo Floor Mats

A 20% restocking fee also applies to the following:

Shipments returned without a proper Return Authorization Number (RA#) clearly posted on the box.

Products That Are Not Returnable:

Auto Barn does not accept returns on used or installed items, custom-painted or monogrammed products or items shipped via truck freight. 

The following items are also not returnable. In the case of defect or our error, they may be returned following the proper Returns procedure. Please order carefully or call 888-484-9560 for assistance.

Covercraft Custom Car Covers
Covercraft SeatSaver Seat Covers
SureFit Custom Seat Covers
Lloyd's Premium Carpet Mats
Coverking Custom Seat Covers
Coverking Custom Car Covers

  • "Easy to find right product. Fast check out. Reasonable shipping rates with very good prices. Will definitely use again." (8/3/14)

    -
  • "Found just what I was looking for - had been on many other sites prior to this and had no results - I am pleased with Auto Barn and will use it in the future." (7/27/14)

    -
  • "They had just what I was looking for." (7/21/14)

    -
  • "The pricing is reasonably lower than other websites." (7/21/14)

    -
Read All Testimonials
 
Tire Rack- Revolutionizing Tire Buying