Returns and Exchanges

AutoBarn.com Return & Exchange Policy

If you are not satisfied with your purchase, please follow these guidelines

• New Returns must be made within 30 days of receipt of order. During the December Holiday period, the return deadline is extended to January 30th.

• Returns made without an authorization will delay processing and will be subject to a 20% handling charge

• Returned items must be in new, unused condition in their original packaging. Any item(s) not in resellable condition will be subject to a 20% restocking fee.

• Refunds will not be issued for returned items that have been fully/partially installed or used or are missing components. Customer is responsible for shipping charges to have item(s) returned.

• There are no returns on custom or personalized products*

• Shipping fees are ONLY refundable if the return is due to Auto Barn's error or manufacturer defect AND the item(s) is being exchanged for a replacement.

• If an item arrives in unacceptable condition as a result of damage in transit or a manufacturer defect, request a return authorization and we will send you a pre-paid return shipping label. Once we've verified the condition of the product, we'll ship you a replacement. If the returned product is not defective or a replacement is not accepted, the return shipping charges will be deducted from your refund.

• Select products may be subject to a restocking charge.

• For your protection, we recommend that you wrap the item(s) securely and use UPS, Fedex or USPS with delivery confirmation. Be sure to put the RGA# on the outer carton.

You may request an authorization (RGA#)  by submitting a request on-line here, or by calling 516-484-6497. You can also email us directly at returns@autobarn.com

*Custom products include but are not limited to: custom car covers, custom seat covers, custom floor mats, Vizualogic headrest video systems, custom dash covers, custom heat shields, plus any custom painted, monogrammed or personalized items. In cases where we have been able to authorize the return of a custom made product, you will incur a 20% restocking fee. If the custom product being returned is not in sellable condition or shows any sign of installation or use, you will be charged a handling fee of up to 50%.
 

REFUNDS & CREDITS

• After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (Credit Card, Paypal, or Check).

• AutoBarn.com will not reimburse any labor charges or installation fees under any conditions.