Return Policy
We stand behind our products. If something isn't right, we're here to help make it right.
30 Days
Return window
Unused Only
Original packaging
Up to 20%
Restocking fee may apply
Customer Pays
Return shipping
Before You Return
Having an issue with your order? Contact us first! Many problems can be resolved without the hassle of a return:
- Wrong part? We'll help you find the correct one
- Damaged in shipping? We'll file a claim and send a replacement
- Missing parts? We'll get them to you quickly
- Installation questions? Our team can help troubleshoot
Eligible for Return
Items may be returned within 30 days of delivery if they meet the following criteria:
- Unused, unopened items in original packaging
- Items with all original tags and labels
- Items returned within 30 days of delivery
- Items with proof of purchase (order number or receipt)
Non-Returnable Items
The following items cannot be returned for safety, regulatory, or practical reasons:
Electrical parts and components
Safety and liability concerns
Special orders and custom items
Made specifically for you
Hazardous materials (oils, chemicals, batteries)
Shipping regulations
Installed or used parts
Cannot verify condition
Items without original packaging
Cannot resell
Clearance or final sale items
Sold as-is
Restocking Fee
A restocking fee of up to 20% may apply to returned items. This helps cover the cost of processing, inspecting, and restocking merchandise.
The exact fee depends on the item and condition. Defective items or items damaged in shipping are exempt from restocking fees.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped) or a defective product.
- •Use a trackable shipping method - we're not responsible for lost returns
- •Pack items securely to prevent damage in transit
- •Include your order number inside the package
Core Returns
Many remanufactured parts (starters, alternators, brake calipers, etc.) include a core charge - a refundable deposit that encourages returning your old part for recycling and remanufacturing.
How Core Returns Work
Core charge added at checkout
A refundable deposit is included in your order total
Install your new part
Keep the box - you'll need it to return the old part
Return your old core
Ship the old part back in the original box within 30 days
Receive your core refund
Once inspected, your core deposit is refunded
Core Requirements
To receive your core refund, the returned part must:
- Be complete - include all components that came with the new part (pulleys, brackets, etc.)
- Be rebuildable - normal wear is fine, but not smashed, cracked, or rusted solid
- Match the application - must fit the same vehicle as the part you purchased
- Be returned in original packaging - ship in the box your new part came in
Important Notes
- • Customer pays return shipping - consider if the core value is worth the shipping cost
- • 30-day return window - cores must be returned within 30 days of delivery
- • Contact us first - call to get return instructions and shipping address
Why cores matter: Returning cores helps reduce waste and keeps remanufacturing costs down, which means better prices for everyone.
How to Initiate a Return
Contact Customer Service
Call us at 631-225-1225 or use our contact form to request a return. Have your order number ready.
Receive Return Authorization
We'll provide a Return Merchandise Authorization (RMA) number and return instructions.
Ship Your Return
Pack the item securely, include your RMA number, and ship to the address provided.
Refund Processed
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Important: Returns without an RMA number may be refused or delayed.
Refund Timeline
Refunds are processed to your original payment method:
Processing Time
5-7 Days
After we receive your return
Bank Processing
3-10 Days
Additional time for your bank
Original shipping charges are non-refundable unless the return is due to our error.
Tips to Avoid Returns
Save time and hassle by getting the right part the first time
Verify Part Numbers
Double-check the part number matches your vehicle's requirements before ordering.
Check Fitment
Use our fitment tools or contact us to confirm the part fits your specific make, model, and year.
Ask Questions First
Not sure? Our team is happy to help you find the right part before you buy.
Read Descriptions Carefully
Review product details, specifications, and any notes about compatibility.
Not sure if a part is right for your vehicle?
Call Us Before You OrderQuestions About Returns?
Our customer service team is here to help
Auto Barn
Lindenhurst, NY 11757
Auto Barn has been family-owned since 1957. We believe in fair policies and standing behind our products.